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How long will it take for my order to arrive?

Our processing time is typically 5 to 10 business days. This does not include shipping time.

Can I request variations to a design?

Yes! Please send us a message to see if we are able to accommodate your request. Generally, we will have you include that information in the comment section when you check out.

What should I do if I need an item by a certain date?

We try to accommodate all reasonable requests. If you need an item within a week, please message us to see if it's possible. If you have any date that you need an item by, please include that in the comment section when you check out.

Can I request expedited shipping?

Yes! We generally use standard USPS shipping (3 to 5 business days) but you are able to upgrade shipping to priority 1 to 3 day shipping for an additional cost.

What do I do if I have a problem with my order?

Please message us FIRST if you realize there has been an issue or you are unhappy with your order. We are very understanding and will do what we can to fix the issue. If you post your issue via reviews, we will not resolve your issue since we were not directly contacted.

Do you offer local pick up?

Yes, we offer free local pick up to the Frederick, MD area. You can easily place an order for pickup through our website. Just add the items to your cart, proceed to checkout, and select the "Free Pickup" option. You'll receive an email confirmation once your order is ready for pickup.

Do you offer free shipping?

Yes, we offer free shipping on all orders within the United States, including Frederick, MD.

Can I return or exchange items if they don’t fit my dog?

Absolutely! We have a hassle-free return and exchange policy. Please refer to our Returns & Exchanges page for detailed information.

Still need help?

If the FAQ above did not answer your questions, you may ask help from our support team by contacting us directly via email.